Refund Policy

Please ensure You are Booking the Correct Room Type to accommodate your number of guests.

Zimbali Hotels cannot be held responsible for bookings made for incorrect dates and/or incorrect room types

Cancellation fees are presented on the Guest Details page.

Reservations will attract a 25% Cancellation Fee of the full booking value 11 or More Days prior to Arrival. 100% Cancellation Fee of the full booking value 0 - 10 days prior to Arrival. These percentages are based on the total booking value and not on deposits paid.

Large Value Bookings are suggested to take up travel Insurance to assist in unforeseen circumstances